Consumer law
Our approach
Our approach to consumer law emphasizes practicality and understanding of business realities. We combine legal expertise with industry experience, ensuring that our solutions not only meet regulatory requirements but also support companies’ sales and branding goals. We act proactively – monitoring regulatory changes, responding to OCCP (UOKiK) practices, and helping implement legally compliant processes, documentation, and customer communication.
For whom?
Our offer is directed at entrepreneurs operating in the B2C model – particularly e-commerce companies, manufacturers, distributors, and entities from regulated industries. We support sales, marketing, customer service teams, as well as legal and compliance departments. We also assist company boards in managing regulatory risk and relations with the Office of Competition and Consumer Protection (UOKiK).
Consumer law is not just a set of obligations – it’s an opportunity to build trust and customer loyalty. By supporting entrepreneurs, we help them create transparent, fair, and safe relationships with consumers, which translate into sustainable business growth.
We help companies safely conduct sales and customer communications by providing practical solutions that comply with consumer law.
Services
We support B2C companies in building legally compliant, transparent, and safe relationships with consumers.
Drafting terms and sales documentation
We prepare a full set of documents necessary for consumer sales – terms and conditions, contract templates, return and complaint policies – tailored to the company’s business model.
Audits of consumer documents and practices
We verify the compliance of documents, procedures, and communication with applicable regulations. We identify risks and provide specific recommendations for changes.
Designing complaint and return procedures
We create legally compliant, efficient, and customer-friendly complaint and return processes that also protect the company’s interests.
Marketing compliance assessments
We analyze advertising campaigns, promotional messages, and marketing content for compliance with consumer law – helping avoid misleading practices.
Representation before OCCP (UOKiK) and consumer advocates
We support companies in dealings with supervisory authorities – preparing responses, positions, and representing clients in proceedings concerning violations of collective consumer interests.
Compliance with EU regulations
We help implement new obligations arising from EU legislation (e.g., Omnibus Directive, Digital Services Act, General Product Safety Regulation, European Accessibility Act, Data Act) – updating website content, documents, sales processes, and internal procedures.
Completed projects
TEAM
Related services
Together we will find the best solutions for your business