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E-commerce law

E-commerce is more than just selling things over the Internet. It is about constantly following the changing preferences and shopping habits of customers, it is about constant improvement and new technologies. On the internet, everything happens fast, it is often a race against time - and we run in it together with our Customers because we understand their business.

Magdalena Kaleta-Maniak


Magdalena Kaleta-Maniak


Scope of advice

On the day-to-day basis, we advise the largest stores, applications and internet services in Poland and Central and Eastern Europe. We support them in their current operations, implementing new solutions and technologies and entering new sales markets in Europe and worldwide. Our e-commerce Clients also include small and medium-sized enterprises - we take an active part in designing their good practices and supporting their development. We adapt our activities to the specific character of the Internet sales, taking into account business and technical aspects. Our support in the field of e-commerce law / TMT includes:

Legal and practical audit of online stores, websites, mobile applications, combined with the presentation of recommendations for adjustments to comply with applicable regulations

Creating "from scratch" or examining existing sales and online communication channels - regulations of e-shops, web portals or mobile applications, privacy policies and cookies, taking into account e-commerce market practices and the specific character of a given business

Adaptation of foreign shops and Internet platforms to comply with the requirements of Polish law, and supporting them when entering foreign markets

Negotiations and development of agreements on the operations of online shops and mobile applications, e.g. with providers of online platforms or e-commerce payment services

Support in day-to-day operations and sales activities, including communication with customers and assessment of the legitimacy of customer complaints and claims, support in disputes concerning Internet law and in disputes with consumers

Development of complaint procedures and rules for the return of sold goods, development of "good practices" in the field of consumer rights (Find out more about our competence under Consumer law)

Support in ongoing marketing activities and strategy –e-mail marketing, sms marketing, Internet advertising, competitions, promotions (Find out more about our competence under Marketing and Advertising law)

Building and protecting the brand and fighting unfair competition - protection against unauthorized use of trademarks, photos and descriptions of products sold online (Find out more about our competence under Intellectual property law)

Completed projects

Responsible partner

Leaders of specialisation