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Consumer law

Entrepreneurs offering their services and goods to consumers must take into account the position of the consumer as a vulnerable and legally protected market participant. B2C relations therefore require particular care, not only when drafting contracts and regulations, but also in terms of practices applied.

Magdalena Kaleta-Maniak


Magdalena Kaleta-Maniak


Scope of advice

We permanently support entrepreneurs offering their products and services to consumers, both in direct sales, on and off-premises, and online. We understand the business aspects of consumer sales and support Clients in their implementation, while ensuring compliance with consumer rights. Our support in the area of Consumer law includes:

Drafting of documentation, contracts, regulations, leaflets and other content addressed to consumers, taking into account prohibited clauses and the risk of misleading consumers, also within the framework of e-commerce (Find out more on our competence in the area of E-commerce law)

Audit of the documentation addressed to consumers from the point of view of prohibited clauses and the risk of misleading consumers, combined with recommendations for compliance with the applicable legislation

Assessment of practices and policies addressed to consumers to find out if there is a risk of them being deemed infringements of collective consumer rights

Assessment of the content of marketing messages in terms of their potential to mislead consumers, and their applicability on the basis of collected consents (Find out more on our competence in Marketing and Advertising law)

Support in designing return and complaint procedures, ensuring the implementation of consumer rights in a way that safeguards the interests of the company

Ongoing support for the communication with consumers in disputable cases

Support in proceedings before the Competition and Consumer Protection Authority and local Consumer Ombudsmen

Completed projects

Responsible partner

Leaders of specialisation